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BRSR_P9: Year- and Company-wise Consumer Complaints by Type and Resolution Status

Dataset Overview

Reporting Principle (P9): Consumer Complaints The dataset contains year- and company-wise data on the number of different types of consumer complaints received and pending resolution, as reported by the top 1,000 companies listed by market capitalization in their Business Responsibility and Sustainability Reporting (BRSR). The complaint categories include advertising, cyber security, delivery of ...

Exclusive

Number of Rows

29892

Number of Columns

11

Time Period

2019-20 to 2025-26

Sectors

Finance

Organisation

Securities and Exchange Board of India

Sources

BSE: BRSR Reports

NSE: BRSR Reports

Update FrequencyUpdate Frequency At Source

Yearly

Last UpdatedLast Updated at Dataful

June, 2026

Granularity

All India, Year, Business Activity, Sector, CIN Number

Time Saved

6 hours

Units

value in absolute number

Related Datasets

BRSR_GD: Year- and Company-wise Complaints Received and Pending Resolution under NGRBC Principles (1–9)

Organisation

Securities and Exchange Board of India

Time Period

2019-20 to 2025-26

BRSR_P9: Year- and Company-wise Instances of Data Breaches Involving Customer Information

Organisation

Securities and Exchange Board of India

Time Period

2020-21 to 2025-26

BRSR_P3: Year and Company-wise Complaints on Working Conditions and Health & Safety, and Assessment Coverage

Organisation

Securities and Exchange Board of India

Time Period

2020-21 to 2025-26

Data Preview

start_dateend_datecompany_namecin_numbermain_business_activitysectorcategoryno_of_complaints_receivedno_of_complaints_pending_resolutionremarksnote
01-04-202531-03-2026Acc LimitedL26940GJ1936PLC149771ManufacturingIndustrialsData Privacy00No data breach incident reported for ACC Limited
01-04-202531-03-2026Orient Cement LimitedL26940GJ2011PLC171878ManufacturingIndustrialsDelivery Of Essential Services00No essential services
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsData Privacy00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsAdvertising00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsCyber Security00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsDelivery Of Essential Services00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsRestrictive Trade Practices00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsUnfair Trade Practices00No complaints received
01-04-202531-03-2026Nelco LimitedL32200MH1940PLC003164Information And CommunicationTelecommunicationsOther00No complaints received
01-04-202531-03-2026Nestle India LimitedL15202DL1959PLC003786Food Processing IndustryFoodData Privacy00No pending complaint for the reporting period

Metadata

NameNumber of Distinct ValuesNumber of Unique ValuesTypeCount
start_date1919Date29892
end_date2020Date29892
company_name13391339String29892
cin_number14031403String29892
main_business_activity723723String29892
sector4848String29892
category1111String29892
no_of_complaints_received13371337Float6429823
no_of_complaints_pending_resolution472472Float6429141
remarks772772String2639
note22String3

Related Datasets

BRSR_GD: Year- and Company-wise Complaints Received and Pending Resolution under NGRBC Principles (1–9)

Organisation

Securities and Exchange Board of India

Time Period

2019-20 to 2025-26

BRSR_P9: Year- and Company-wise Instances of Data Breaches Involving Customer Information

Organisation

Securities and Exchange Board of India

Time Period

2020-21 to 2025-26

BRSR_P3: Year and Company-wise Complaints on Working Conditions and Health & Safety, and Assessment Coverage

Organisation

Securities and Exchange Board of India

Time Period

2020-21 to 2025-26

Tags

environment
corporate
BSE
+20

Citation

Securities and Exchange Board of India. BRSR_P9: Year- and Company-wise Consumer Complaints by Type and Resolution Status [Data set]. Dataful. https://dataful.in/datasets/20278