Year, Company and Nature wise Classification of Life Insurance Complaints received

The dataset contains Year, Company and Nature wise Classification of Life Insurance Complaints received Note: This dataset has been compiled using manual extraction from PDF documents. While efforts have been made to ensure accuracy, some errors or omissions may be present due to the quality of the source files and the process

Rows: 4600
Columns: 6
Time period: 2012-13 to 2023-24
Last Updated: 01 October 2025

fiscal_year	insurer_name	complaint_type	category	complaint_count	unit
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Beyond Scope of Rules	17	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not within Jurisdiction	21	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Customer Not represented to Insurance Company	38	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Sub-judice in courts/forums	0	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not represented to OIO within a year	10	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Total	86	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Delay in settlement of claims	9	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any partial or total repudiation of claims by an insurer	41	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any dispute in regard to premium paid or payable in terms of the policy	44	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Misrepresentation of policy terms and conditions at Any time in the policy document or policy contract	171	complaint_count in absolute number

Sample from the dataset, for your reference.

Column metadata
Column	Type	Distinct	Count	Description
fiscal_year	String	12	4600	The fiscal (financial) year to which the complaint data pertains, expressed in start-end year format.
insurer_name	String	34	4600	Full legal name of the insurance company to which the complaints relate.
complaint_type	String	3	4600	Broad classification of the complaint, indicating whether it is entertainable or non-entertainable under the applicable grievance handling rules.
category	String	17	4300	Specific ground or sub-category assigned to the complaint, such as reasons it falls outside the ombudsman's scope, jurisdiction, or eligibility requirements.
complaint_count	Int64	773	4575	Absolute number of complaints recorded for the given insurer, fiscal year, complaint type, and category.
unit	String	1	4600	Unit of measurement for the complaint figures, denoting that counts are expressed in absolute numbers.

Year, Company and Nature wise Classification of Life Insurance Complaints received

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Sample from the dataset, for your reference.

Year, Company and Nature wise Classification of Life Insurance Complaints received

Rows: 4600
Columns: 6
Time period: 2012-13 to 2023-24
Last Updated: 01 October 2025

fiscal_year	insurer_name	complaint_type	category	complaint_count	unit
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Beyond Scope of Rules	17	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not within Jurisdiction	21	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Customer Not represented to Insurance Company	38	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Sub-judice in courts/forums	0	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not represented to OIO within a year	10	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Total	86	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Delay in settlement of claims	9	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any partial or total repudiation of claims by an insurer	41	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any dispute in regard to premium paid or payable in terms of the policy	44	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Misrepresentation of policy terms and conditions at Any time in the policy document or policy contract	171	complaint_count in absolute number

Sample from the dataset, for your reference.

Year, Company and Nature wise Classification of Life Insurance Complaints received

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Year, Company and Nature wise Classification of Life Insurance Complaints received

Year, Company and Nature wise Classification of Life Insurance Complaints received

Data preview

Metadata

Columns

Citation

Collection