Year wise grievances registered in National Consumer Helpline and share of those related to e-commerce
This dataset provides a yearly breakdown of grievances registered with the National Consumer Helpline along with the share of those grievances related to the e-commerce each year. Note: Data for 2014-15 is for the period from May to March. Further, total number of grievances registered in 2012 and 2013 is not available but the share of those related to e-commerce has been given.
Year wise grievances registered in National Consumer Helpline and share of those related to e-commerce
This dataset provides a yearly breakdown of grievances registered with the National Consumer Helpline along with the share of those grievances related to the e-commerce each year. Note: Data for 2014-15 is for the period from May to March. Further, total number of grievances registered in 2012 and 2013 is not available but the share of those related to e-commerce has been given.
Rows: 14
Columns: 5
Time period: 2012-13 to 2025-26
Last Updated: 13 August 2026
Data preview
fiscal_year
total_complaints
share_of_ecommerce
unit
note
2025-26
2048747
28.2
total_complaints in absolute number, share_of_ecommerce in percentage
2024-25
1315664
32.22
total_complaints in absolute number, share_of_ecommerce in percentage
2023-24
1235710
36.09
total_complaints in absolute number, share_of_ecommerce in percentage
2022-23
1005985
39.81
total_complaints in absolute number, share_of_ecommerce in percentage
2021-22
744625
32.35
total_complaints in absolute number, share_of_ecommerce in percentage
The fiscal year to which the data pertains, expressed in YYYY-YY format (e.g., April-to-March reporting period).
total_complaints
Int64
13
12
The total number of grievances or complaints recorded for the fiscal year, expressed as an absolute count.
share_of_ecommerce
Float64
13
14
The percentage share of e-commerce in the total complaints recorded for the fiscal year.
unit
String
1
14
The unit of measurement for the reported figure, indicating whether the value is total complaints in absolute numbers or e-commerce share in percentage.
note
String
2
1
Supplementary remarks or footnotes providing additional context or clarifications about the reported data, where applicable.
Citation
Ministry of Consumer Affairs Food and Public Distribution. (2026). Year wise grievances registered in National Consumer Helpline and share of those related to e-commerce [Data set]. Dataful. https://dataful.in/datasets/20716
