Year wise share of e-commerce related grievances registered in National Consumer Helpline by nature of complaint

This dataset presents the year-wise share of e-commerce-related grievances registered with the National Consumer Helpline, categorized by the nature of the complaint. It provides insights into the types of issues faced by consumers in the e-commerce sector over time. The different types/nature of complaints include Paid Amount Not Refunded Delivery of Wrong/Defective Product, Non-Delivery of Product/Late Delivery, Deficiency in Services, Fraudulent Issues/Sale of Spurious/Fake Products, Wrong Promises, Not Providing Replacement as per Policy, Promised Offers/Gift Not Given, Account blocked/Service Barred, Product/Product Accessories Missing. Note: For 2016-17, data is available only for 5 categories unlike other years.