This dataset presents the year-wise share of e-commerce-related grievances registered with the National Consumer Helpline, categorized by the nature of the complaint. It provides insights into the types of issues faced by consumers in the e-commerce sector over time. The different types/nature of complaints include Paid Amount Not Refunded Delivery of Wrong/Defective Product, Non-Delivery of Produ...
Last UpdatedJanuary, 2025
| fiscal_year | nature_of_complaint | share_of_complaints | unit | note |
|---|---|---|---|---|
| 2020-21 | Paid Amount Not Refunded | 28 | share_of_complaints in percentage | |
| 2020-21 | Delivery of Wrong/Defective Product | 19 | share_of_complaints in percentage | |
| 2020-21 | Non-Delivery of Product/Late Delivery | 21 | share_of_complaints in percentage | |
| 2020-21 | Deficiency in Services | 15 | share_of_complaints in percentage | |
| 2020-21 | Fraudulent Issues/Sale of Spurious/Fake Products | 5 | share_of_complaints in percentage |
Ministry of Consumer Affairs Food and Public Distribution. Year wise share of e-commerce related grievances registered in National Consumer Helpline by nature of complaint [Data set]. Dataful. https://dataful.in/datasets/20717
