Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

The dataset shows number of complaints of different issues of state bank of india, nationalised banks, private banks, foreign banks, payments banks, small finance banks Note: Data is from July-June for some years

Rows: 6881
Columns: 7
Time period: 2013-14 to 2022-23
Last Updated: 22 January 2026

fiscal_year	bank_group	bank_name	complaint_category	complaint_count	unit
2022-23	Public Sector Banks	Total	Deposit Account	19944	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Loans and Advances	18554	complaint_count in absolute number
2022-23	Public Sector Banks	Total	ATM/ Debit card/ Credit card	22817	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Mobile Banking/ Electronic Banking	21328	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Pension	4237	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Others	15264	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Total	102144	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	Deposit Account	7516	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	Loans and Advances	6599	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	ATM/ Debit card/ Credit card	8875	complaint_count in absolute number

Sample from the dataset, for your reference.

Column metadata
Column	Type	Distinct	Count	Description
fiscal_year	String	10	6881	The fiscal year (e.g., 2022-23) to which the complaint data pertains.
bank_group	String	11	6881	The broad classification of the reporting bank, such as public sector or private sector banks.
bank_name	String	213	6881	The name of the individual bank for which complaints are reported; aggregate rows may be labeled as totals.
complaint_category	String	14	6881	The subject or type of the complaint, such as deposit accounts, loans and advances, cards, digital banking, or pension.
complaint_count	Int64	1597	5998	The number of complaints recorded for the given bank, category, and fiscal year.
unit	String	1	6881	The unit of measurement for the complaint figures, expressed as absolute counts.
note	String	2	2676	Supplementary remarks or footnotes associated with the record, if any.

Datasets

Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

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Sample from the dataset, for your reference.

Datasets

Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

Rows: 6881
Columns: 7
Time period: 2013-14 to 2022-23
Last Updated: 22 January 2026

fiscal_year	bank_group	bank_name	complaint_category	complaint_count	unit
2022-23	Public Sector Banks	Total	Deposit Account	19944	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Loans and Advances	18554	complaint_count in absolute number
2022-23	Public Sector Banks	Total	ATM/ Debit card/ Credit card	22817	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Mobile Banking/ Electronic Banking	21328	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Pension	4237	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Others	15264	complaint_count in absolute number
2022-23	Public Sector Banks	Total	Total	102144	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	Deposit Account	7516	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	Loans and Advances	6599	complaint_count in absolute number
2022-23	Public Sector Banks	State Bank of India	ATM/ Debit card/ Credit card	8875	complaint_count in absolute number

Sample from the dataset, for your reference.

Column metadata
Column	Type	Distinct	Count	Description
fiscal_year	String	10	6881	The fiscal year (e.g., 2022-23) to which the complaint data pertains.
bank_group	String	11	6881	The broad classification of the reporting bank, such as public sector or private sector banks.
bank_name	String	213	6881	The name of the individual bank for which complaints are reported; aggregate rows may be labeled as totals.
complaint_category	String	14	6881	The subject or type of the complaint, such as deposit accounts, loans and advances, cards, digital banking, or pension.
complaint_count	Int64	1597	5998	The number of complaints recorded for the given bank, category, and fiscal year.
unit	String	1	6881	The unit of measurement for the complaint figures, expressed as absolute counts.
note	String	2	2676	Supplementary remarks or footnotes associated with the record, if any.

Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

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Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

Year and Bank wise Number of Complaints Received at Banking Ombudsman Office for Different Issues

Data preview

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Columns

Citation

Collection