The dataset contains year-wise compiled data on the different types complaints received against banks by the Office of the Reserve Bank of India Ombudsman (ORBIO), appointed under the ORBIO scheme. The different types of complaints covered in the dataset include complaints related to ATM/Debit Cards, Mobile/electronic banking, Credit cards, Failure to meet commitments, Non-observance of FPC, Levy ...
| fiscal_year | complaints_related_to | value | unit | note |
|---|---|---|---|---|
| 2022-23 | ATM/Debit Cards | 28635 | value in absolute number | For the period of April to March |
| 2022-23 | Mobile/electronic banking | 39855 | value in absolute number | For the period of April to March |
| 2022-23 | Credit cards | 24549 | value in absolute number | For the period of April to March |
| 2022-23 | Failure to meet commitments | value in absolute number | For the period of April to March | |
| 2022-23 | Non-observance of FPC | value in absolute number | For the period of April to March | |
| 2022-23 | Levy of charges without prior notice | value in absolute number | For the period of April to March | |
| 2022-23 | Loans and advances | 39579 | value in absolute number | For the period of April to March |
| 2022-23 | Non-adherence to BCSBI Codes | value in absolute number | For the period of April to March | |
| 2022-23 | Deposit accounts | 33612 | value in absolute number | For the period of April to March |
| 2022-23 | Pension payments | 4377 | value in absolute number | For the period of April to March |
Reserve Bank of India. RBI Ombudsman: Year- and Complaint-type-wise Total Number of Complaints Received against Banks by ORBIO [Data set]. Dataful. https://dataful.in/datasets/153
