RBI Ombudsman: Year- and Complaint-type-wise Total Number of Complaints Received against Banks by ORBIO

The dataset contains year-wise compiled data on the different types complaints received against banks by the Office of the Reserve Bank of India Ombudsman (ORBIO), appointed under the ORBIO scheme. The different types of complaints covered in the dataset include complaints related to ATM/Debit Cards, Mobile/electronic banking, Credit cards, Failure to meet commitments, Non-observance of FPC, Levy of charges without prior notice, Loans and advances, Non-adherence to BCSBI Codes, Deposit accounts related Pension payments, Remittances, DSAs and recovery agents, Para banking, Notes and coins, Others, Out of purview of BOS, Deposit accounts, Failure to meet commitments/Non observance of Fair Practice Code/BCSBI Codes, Out of Subject, etc. It should be noted that the Integrated Ombudsman Scheme (RB-IOS) was launched in 2021. Until then, there were separate Ombudsman schemes for banks, NBFCs and digital transactions. Further, the categorisation has become more comprehensive in the recent years.