Year, Regulated Entity group-wise complaints received under Ombudsman framework

The dataset is on the number of complaints received by different Ombudsman offices over the years, based on the applicable regulations at the time. Since 2021, complaints have been categorized under the frameworks of BOS (Banking Ombudsman Scheme), OSNBFC (Ombudsman Scheme for Non-Banking Financial Companies), OSDT (Ombudsman Scheme for Digital Transactions), and RB-IOS (Reserve Bank – Integrated Ombudsman Scheme), 2021. The categorisation is as per the regulated entity group such as Public Sector Banks, Private Sector Banks, Rural Banks, Payments Banks, Credit Information Companies, etc.