The dataset is on the number of complaints received by different Ombudsman offices over the years, based on the applicable regulations at the time. Since 2021, complaints have been categorized under the frameworks of BOS (Banking Ombudsman Scheme), OSNBFC (Ombudsman Scheme for Non-Banking Financial Companies), OSDT (Ombudsman Scheme for Digital Transactions), and RB-IOS (Reserve Bank – Integrated ...
Last UpdatedMarch, 2025
| fiscal_year | entity_type | complaints | unit | note |
|---|---|---|---|---|
| 2023-24 | Public Sector Banks | 112637 | complaints in absolute number | |
| 2023-24 | Private Sector Banks | 101071 | complaints in absolute number | |
| 2023-24 | Payments Banks | 9040 | complaints in absolute number | |
| 2023-24 | Payments and Small Finance Banks | 3979 | complaints in absolute number | |
| 2023-24 | Foreign Banks | 8043 | complaints in absolute number | |
| 2023-24 | RRBs | 3254 | complaints in absolute number | |
| 2023-24 | Scheduled Primary Urban Co-op. Banks | 3800 | complaints in absolute number | |
| 2023-24 | NBFC | 42699 | complaints in absolute number | |
| 2023-24 | NB-PSP | 4890 | complaints in absolute number | |
| 2023-24 | Credit Information Companies | 3847 | complaints in absolute number |
Reserve Bank of India. Year, Regulated Entity group-wise complaints received under Ombudsman framework [Data set]. Dataful. https://dataful.in/datasets/20875
