Dataset Overview

The dataset contains Year, Company and Nature wise Classification of Life Inusrance Complaints received Note: This dataset has been compiled using manual extraction from PDF documents. While efforts have been made to ensure accuracy, some errors or omissions may be present due to the quality of the source files and the process

Organisation

Ministry of Finance

Sectors

Insurance,

Finance

Update Frequency

Yearly

Granularity

Yearly,Insurer

Time Saved

6 hours

Number of Rows

4600

Number of Columns

Sources

Council for Insurance Ombudsmen (CIO) Annual Reports

Time Period

2012-13 to 2023-24

Units

complaints_count in absolute number

Data Preview

fiscal_year	insurer_name	complaint_type	category	complaint_count	unit
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Beyond Scope of Rules	17	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not within Jurisdiction	21	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Customer Not represented to Insurance Company	38	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Sub-judice in courts/forums	0	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Not represented to OIO within a year	10	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Non Entertainable	Total	86	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Delay in settlement of claims	9	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any partial or total repudiation of claims by an insurer	41	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Any dispute in regard to premium paid or payable in terms of the policy	44	complaint_count in absolute number
2023-24	Aditya Birla Sunlife Insurance Company Limited	Entertainable	Misrepresentation of policy terms and conditions at Any time in the policy document or policy contract	171	complaint_count in absolute number

Metadata

Name	Number of Distinct Values	Number of Unique Values	Type	Count
fiscal_year	12	0	Text	4600
insurer_name	34	0	Text	4600
complaint_type	3	0	Text	4600
category	16	0	Text	4300
complaint_count	772	438	Number	4575
unit	1	0	Text	4600

Citation

Ministry of Finance. Year, Company and Nature wise Classification of Life Inusrance Complaints received [Data set]. Dataful. https://dataful.in/datasets/21665

Year, Company and Nature wise Classification of Life Inusrance Complaints received