Bharat Connect: Year, Month and Customer Operating Units (COU)-wise Customer Complaints resolved within and over 5 days by the Top 30 Connect Operating Units (COU)
The datasets contains year, month and Customer Operating Units (COU)-wise downtime count, downtime and uptime of top 30 Customer Operating Units (COU) on bharat connect
Note:
Bharat Connect, formerly known as Bharat BillPay, and conceptualised RBI is an initiative to bring businesses and Customers under one system and facilitate payment collections. Customers can make payments via physical payment collection outlets (bank branches, agent collection stores, etc.) and digital channels (apps, websites, etc.) across India though Bharat connect
Bharat Connect: Year, Month and Customer Operating Units (COU)-wise Customer Complaints resolved within and over 5 days by the Top 30 Connect Operating Units (COU)
The datasets contains year, month and Customer Operating Units (COU)-wise downtime count, downtime and uptime of top 30 Customer Operating Units (COU) on bharat connect
Note:
Bharat Connect, formerly known as Bharat BillPay, and conceptualised RBI is an initiative to bring businesses and Customers under one system and facilitate payment collections. Customers can make payments via physical payment collection outlets (bank branches, agent collection stores, etc.) and digital channels (apps, websites, etc.) across India though Bharat connect
The fiscal year the data pertains to, expressed in Indian financial year format (April to March).
month
String
12
3796
The calendar month to which the reported data pertains.
cou_name
String
41
3796
The name of the bank or payments company (institution) associated with the record.
complaints_resolved_within
String
2
3796
The resolution-timeframe category for customer complaints, indicating whether they were settled within five days or took longer.
value
Float64
506
3796
The reported percentage value of the measured metric, representing the share of Bharat Connect transaction complaints resolved within the specified timeframe.
unit
String
1
3796
The unit of measurement for the reported value, expressed as a percentage.
note
String
1
0
Optional remarks or supplementary context accompanying the record.
Citation
National Payments Corporation of India. (2026). Bharat Connect: Year, Month and Customer Operating Units (COU)-wise Customer Complaints resolved within and over 5 days by the Top 30 Connect Operating Units (COU) [Data set]. Dataful. https://dataful.in/datasets/20897
Dataset - Bharat Connect: Year, Month and Customer Operating Units (COU)-wise Customer Complaints resolved within and over 5 days by the Top 30 Connect Operating Units (COU)
