Dataset - Bharat Connect: Year, Month and Customer Operating Units (COU) wise Customer Complaints resolved within and over 5 days by the Customer Operating Units (COU)
Bharat Connect: Year, Month and Customer Operating Units (COU) wise Customer Complaints resolved within and over 5 days by the Customer Operating Units (COU)
The datasets contains year, month and Customer Operating Units (COU)-wise downtime count, downtime and uptime of Customer Operating Units (COU) on Bharat Connect
Note:
Bharat Connect, formerly known as Bharat BillPay, and conceptualised RBI is an initiative to bring businesses and Customers under one system and facilitate payment collections. Customers can make payments via physical payment collection outlets (bank branches, agent collection stores, etc.) and digital channels (apps, websites, etc.) across India though Bharat connect
Bharat Connect: Year, Month and Customer Operating Units (COU) wise Customer Complaints resolved within and over 5 days by the Customer Operating Units (COU)
The datasets contains year, month and Customer Operating Units (COU)-wise downtime count, downtime and uptime of Customer Operating Units (COU) on Bharat Connect
Note:
Bharat Connect, formerly known as Bharat BillPay, and conceptualised RBI is an initiative to bring businesses and Customers under one system and facilitate payment collections. Customers can make payments via physical payment collection outlets (bank branches, agent collection stores, etc.) and digital channels (apps, websites, etc.) across India though Bharat connect
The fiscal year to which the record pertains, expressed in Indian fiscal-year format.
month
String
12
9290
The calendar month to which the data pertains.
cou_name
String
89
9290
Name of the Customer Operating Unit (bank or payment institution) operating on the Bharat Connect platform.
complaints_resolved_within
String
2
9290
Timeframe bucket indicating how quickly complaints were resolved, distinguishing short-duration resolution from longer-than-five-day resolution.
value
Float64
283
9290
The reported value expressed as a percentage, representing the share of complaints resolved within the corresponding timeframe for the given operating unit and period.
unit
String
1
9290
Unit of measurement for the reported value, given as a percentage.
note
String
1
0
Supplementary remarks or annotations associated with the record.
Citation
National Payments Corporation of India. (2026). Bharat Connect: Year, Month and Customer Operating Units (COU) wise Customer Complaints resolved within and over 5 days by the Customer Operating Units (COU) [Data set]. Dataful. https://dataful.in/datasets/20895
