Year, Centre and Nature wise Classification of Life Insurance Complaints received

The dataset contains Year, Centre and Nature wise Classification of Life Insurance Complaints received Note: This dataset has been compiled using manual extraction from PDF documents. While efforts have been made to ensure accuracy, some errors or omissions may be present due to the quality of the source files and the process

Rows: 3169
Columns: 6
Time period: 2012-13 to 2023-24
Last Updated: 01 October 2025

fiscal_year	center_name	complaint_category	complaint_sub_category	complaint_count	unit
2023-24	Ahmedabad	Non Entertainable	Beyond Scope of Rules	6	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Not within Jurisdiction	12	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Customer Not represented to Insurance Company	218	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Sub-judice in courts/forums	1	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Not represented to OIO within a year	24	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Total	261	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Delay in settlement of claims	0	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Partial or total repudiation of claims by an insurer	376	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Dispute in regard to premium paid or payable in terms of the policy	0	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Misrepresentation of policy terms and conditions at any time in the policy document or policy contract	3	complaint_count in absolute number

Sample from the dataset, for your reference.

Column metadata
Column	Type	Distinct	Count	Description
fiscal_year	String	12	3169	The fiscal (financial) year to which the complaints data pertains, expressed as a year range such as 2023-24.
center_name	String	18	3169	The name of the office or centre where the complaints were received or handled, such as an insurance ombudsman centre.
complaint_category	String	3	3169	The broad classification assigned to a complaint, indicating whether it is entertainable or non-entertainable under the applicable rules.
complaint_sub_category	String	18	2964	The specific sub-category or reason behind a complaint's classification, such as being beyond the scope of rules, outside jurisdiction, or sub-judice.
complaint_count	Int64	809	3169	The number of complaints recorded for the given fiscal year, centre, and category, expressed as an absolute count.
unit	String	1	3169	The unit of measurement for the complaint figures, indicating that counts are reported in absolute numbers.

Year, Centre and Nature wise Classification of Life Insurance Complaints received

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Sample from the dataset, for your reference.

Datasets

Year, Centre and Nature wise Classification of Life Insurance Complaints received

Rows: 3169
Columns: 6
Time period: 2012-13 to 2023-24
Last Updated: 01 October 2025

fiscal_year	center_name	complaint_category	complaint_sub_category	complaint_count	unit
2023-24	Ahmedabad	Non Entertainable	Beyond Scope of Rules	6	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Not within Jurisdiction	12	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Customer Not represented to Insurance Company	218	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Sub-judice in courts/forums	1	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Not represented to OIO within a year	24	complaint_count in absolute number
2023-24	Ahmedabad	Non Entertainable	Total	261	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Delay in settlement of claims	0	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Partial or total repudiation of claims by an insurer	376	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Dispute in regard to premium paid or payable in terms of the policy	0	complaint_count in absolute number
2023-24	Ahmedabad	Entertainable	Misrepresentation of policy terms and conditions at any time in the policy document or policy contract	3	complaint_count in absolute number

Sample from the dataset, for your reference.

Column metadata
Column	Type	Distinct	Count	Description
fiscal_year	String	12	3169	The fiscal (financial) year to which the complaints data pertains, expressed as a year range such as 2023-24.
center_name	String	18	3169	The name of the office or centre where the complaints were received or handled, such as an insurance ombudsman centre.
complaint_category	String	3	3169	The broad classification assigned to a complaint, indicating whether it is entertainable or non-entertainable under the applicable rules.
complaint_sub_category	String	18	2964	The specific sub-category or reason behind a complaint's classification, such as being beyond the scope of rules, outside jurisdiction, or sub-judice.
complaint_count	Int64	809	3169	The number of complaints recorded for the given fiscal year, centre, and category, expressed as an absolute count.
unit	String	1	3169	The unit of measurement for the complaint figures, indicating that counts are reported in absolute numbers.

Year, Centre and Nature wise Classification of Life Insurance Complaints received

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Year, Centre and Nature wise Classification of Life Insurance Complaints received

Year, Centre and Nature wise Classification of Life Insurance Complaints received

Data preview

Metadata

Columns

Citation

Collection