The dataset consists of the number of complaints received at the ORBIOs by mode of complaint. The three modes of complaint are Post/Letter/Fax/Courier/Hand Delivery, Email, and Complaint Portal/Online.
| fiscal_year | mode_of_receipt | complaints_received | unit | note |
|---|---|---|---|---|
| 2024-25 | Post/Letter/Fax/Courier/Hand Delivery | 26014.00 | complaints_received in absolute number | |
| 2024-25 | 74963.00 | complaints_received in absolute number | ||
| 2024-25 | Complaint Portal/Online | 195344.00 | complaints_received in absolute number | |
| 2024-25 | Total | 296321.00 | complaints_received in absolute number | |
| 2023-24 | Post/Letter/Fax/Courier/Hand Delivery | 32997.00 | complaints_received in absolute number |
Reserve Bank of India. Year wise mode of receipt of complaints at ORBIOs [Data set]. Dataful. https://dataful.in/datasets/20876
