This dataset provides a yearly breakdown of grievances registered with the National Consumer Helpline along with the share of those grievances related to the e-commerce each year. Note: Data for 2014-15 is for the period from May to March. Further, total number of grievances registered in 2012 and 2013 is not available but the share of those related to e-commerce has been given.
| fiscal_year | total_complaints | share_of_ecommerce | unit | note |
|---|---|---|---|---|
| 2024-25 | 1315664 | 32.33 | total_complaints in absolute number, share_of_ecommerce in percentage | |
| 2023-24 | 1235710 | 36.09 | total_complaints in absolute number, share_of_ecommerce in percentage | |
| 2022-23 | 1005985 | 39.81 | total_complaints in absolute number, share_of_ecommerce in percentage | |
| 2021-22 | 744625 | 32.35 | total_complaints in absolute number, share_of_ecommerce in percentage | |
| 2020-21 | 674820 | 30.44 | total_complaints in absolute number, share_of_ecommerce in percentage |
Ministry of Consumer Affairs Food and Public Distribution. Year wise grievances registered in National Consumer Helpline and share of those related to e-commerce [Data set]. Dataful. https://dataful.in/datasets/20716
