This dataset provides a yearly breakdown of grievances registered with the National Consumer Helpline along with the share of those grievances related to the e-commerce each year. Note: Data for 2014-15 is for the period from May to March. Further, total number of grievances registered in 2012 and 2013 is not available but the share of those related to e-commerce has been given.
Last UpdatedJanuary, 2025
| fiscal_year | category | no_of_complaints | share_of_ecommerce | unit | note |
|---|---|---|---|---|---|
| 2023-24 | complaints registered | 1235710 | 36.09 | no_of_complaints in absolute number, share_of_ecommerce in percentage | |
| 2022-23 | complaints registered | 1005985 | 39.81 | no_of_complaints in absolute number, share_of_ecommerce in percentage | |
| 2021-22 | complaints registered | 744625 | 32.35 | no_of_complaints in absolute number, share_of_ecommerce in percentage | |
| 2020-21 | complaints registered | 674820 | 30.44 | no_of_complaints in absolute number, share_of_ecommerce in percentage | |
| 2019-20 | complaints registered | 741094 | 20.8 | no_of_complaints in absolute number, share_of_ecommerce in percentage |
Ministry of Consumer Affairs Food and Public Distribution. Year wise grievances registered in National Consumer Helpline and share of those related to e-commerce [Data set]. Dataful. https://dataful.in/datasets/20716
