BRSR_P9: Year- and Company-wise Consumer Complaints by Type and Resolution Status

Reporting Principle (P9): Consumer Complaints The dataset contains year- and company-wise data on the number of different types of consumer complaints received and pending resolution, as reported by the top 1,000 companies listed by market capitalization in their Business Responsibility and Sustainability Reporting (BRSR). The complaint categories include advertising, cyber security, delivery of essential services, restrictive trade practices, unfair trade practices, data privacy, and other consumer-related issues. This forms part of P9, that says, Businesses should engage with and provide value to their consumers in a responsible manner. Note: We observed certain discrepancies in the units reported by a few companies in their BRSR submissions, specifically between PDF files and corresponding XML files. On Dataful, units from PDF filings have been used to correct XML data wherever possible to improve accuracy. In some cases, data from PDF files across different years for the same company did not match; in such instances, the latest available year’s data has been retained. Users are advised to verify such discrepancies directly with SEBI and/or the respective companies where necessary.