Social Media Grievance: Year- and Month-wise Number of Reports Received and Action Taken by WhatsApp

High Frequency Indicator: The dataset contains year- and month-wise compiled data from the year 2021 to till date on the number of different types of grievances (complaints) received from the users by WhatsApp and the action taken by it. The data compiled is based on the monthly transparency reports published by WhatsApp in accordance with Rule 4(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (IT Rules, 2021). The types of grievances received include Account Support, Safety, Ban Appeal, Other Support and Product Support. The action taken includes the accounts actioned on the basis of grievances received. Notes: 1. ‘Accounts Actioned’ denotes reports where WhatsApp took remedial action based on the report. Taking action denotes either banning an account or a previously banned account being restored as a result of the complaint. 2. ‘Other’ support pertains to requests which are not consistently classifiable 3. ‘N/A’ denotes grievance topics where it’s generally not applicable to action an account. In some rare cases, tickets may be later reassigned to another topic, and an action could arise from the re-assignment.