The data set contains the nature/types of complaints received by the domestic airlines. The information is categorised by respective domestic airlines. The data is based on the answer provided in Lok Sabha, which was collated from the air line traffic data submitted by the airlines to DGCA
| year | airline | complaint_category | value | units | notes |
|---|---|---|---|---|---|
| 2019 | Air Asia | Fare | 0 | value in absolute numbers | |
| 2019 | Air Asia | Refund | 67 | value in absolute numbers | |
| 2019 | Air Asia | Flight Problem | 62 | value in absolute numbers | |
| 2019 | Air Asia | Baggage | 44 | value in absolute numbers | |
| 2019 | Air Asia | Customer Service | 22 | value in absolute numbers | |
| 2019 | Air Asia | Disability | 0 | value in absolute numbers | |
| 2019 | Air Asia | Staff Behaviour | 20 | value in absolute numbers | |
| 2019 | Air Asia | Catering | 0 | value in absolute numbers | |
| 2019 | Air Asia | Others | 0 | value in absolute numbers | |
| 2020 | Air Asia | Fare | 0 | value in absolute numbers |
Director General of Civil Aviation. Complaints Received by Domestic Airlines by Type & Airlines [Data set]. Dataful. https://dataful.in/datasets/18207
